DELIVERY POLICY AND RETURNS F.A.Q'S
Here you'll find all our most frequently asked questions. If we've missed anything, do give us a call on 0845 1304094

DELIVERY
What does delivery cost?
How long does delivery take?
How is my item delivered?
Will I know when my item is dispatched?
What happens if my item gets lost?
What if I'm not in when you try and deliver?

RETURNS
Does my product have a warranty?
How long do I have to send an item back for a refund?
What do I do if my goods are damaged on arrival?
What do I do if my order is incorrect?



Q. What does delivery cost?

UK Mainland - £6.99 Free over £100

Highlands, Islands & N. Ireland - £14.99
Europe & Southern Ireland - £19.99

Q. How long does delivery take?

We make every effort to dispatch on the same day your order is placed, provided you order before 12. If you select 48 hour delivery, your item will be dispatched on a 48 hour service. This applies to WORKING DAYS, not Saturdays, Sundays or Bank Holidays.

If you select 24 hours, this is NEXT WORKING DAY. Your order must be placed before 12, Monday to Thursday, and does not include Saturdays, Sundays and Bank Holidays. We can deliver on Saturdays on request - if this is what you want, give us a call on 0845 1304095 for costs.

Whilst every effort is made to meet these delivery periods, this cannot be guaranteed.

Q. How is my item delivered?

Golfizus will use appropriate secure delivery services available in the U.K.

For all our clubs, sets, bags, travel covers etc we use SECURE delivery.

For smaller items such as boxes of balls, small accessories, shoes, etc we use Royal Mail.



Q. Will I know when my item is dispatched?

When you order an item, a confirmation email is sent via our website. When we have processed the order and advised our courier of the order, you will be emailed a TRACKING NUMBER. You can then either log on to the couriers website or telephone them, and you will receive detailed information on the status of your order, from the moment it is sent by us, to the time it is delivered to your door. We also keep a record of your tracking number, so you can call us on 0845 1304095, quote your order number and we can give you your tracking number.

Q. What happens if my item gets lost?

In the unlikely event that an item goes missing, we will endeavor to place the necessary enquiries into the whereabouts of your order with our dedicated business advisors at the respective couriers. If no solution is forthcoming we stand by our promise that we will send a replacement to you at no extra cost to yourself. If you feel your item is lost, please give us a call on 0845 1304095. In the event that we do not have the exact replacement available, we will offer you an item of same or increased value. If no replacement can be given, a full refund will be made.

We stand by our policy that it is extremely important to give excellent customer service, even if this is at a cost to ourselves. Put simply, we will do whatever it takes to make you happy!

Q. What if I'm not in when you try and deliver?

If you aren't at home when the courier tries to deliver, they will leave a card at your address with further instructions about arranging a re-delivery or collection. Many of our customers arrange for their orders to be delivered to a work address. As the couriers deliver during office hours, this is normally the best way.

Q. Does my product have a warranty?

We are sure you will be delighted with your purchases from Golfizus. However, we understand that there are occasions when you may need to return goods to us. For your peace of mind and happiness we offer the following terms in respect of returns and refunds for our products.
Remember, if you are not 100% happy with what you have bought then just send it back to us - unused and in its original packaging - within 30 days for a full refund, no questions asked!

Please note that we are unable to issue refunds for golf equipment that shows evidence of having been used or on custom made products unless they are faulty.

Items must be returned to the following address:
Returns Dept.
Bestgolfdeals, Webster House, 24 Jesmond Street, Folkestone, Kent CT19 5QW

Please note, in the event of you not being happy with your order, customers are responsible for returning items to us in their unused state.

Q. What do I do if my goods are damaged on arrival?

In the extremely unlikely event that your item(s) are damaged on arrival, please give us a call on 0845 1304095 and we will give you further instructions. Normally we will send you a replacement straight away, but it may be necessary for us to gain further information from you so that we can make a claim with the couriers. This rarely happens, but again, we stand by our promise that we will do whatever it takes to please the customer first and foremost.

Q. What do I do if my order is incorrect?

Even though we are probably one of the fastest growing retailers of golf equipment in the UK, we are humans. That means that every now and again, mistakes happen. If we have sent you the wrong item, the wrong sized shoes, different degree of driver, or any other of those little mistakes, the first thing you should do is call Lisa on 0845 1304095. We get hundreds of emails every day, so we may not be able to answer straight away. If you telephone us, we can discuss a mutually convenient way to make amends. Usually this involves us arranging a collection which is AT NO COST TO YOU. We can then also arrange your correct order to be sent. Once again, our policy is to please the customer first and foremost.

We hope this has answered any questions you may have. If not, give Lisa a call on 0845 1304095 or email us at